《缩小差距!Zap the Gaps! 》是2002 年William Morrow 出版的图书，作者是Kenneth H. Blanchard / D来自ana Gaines Ro意盟村圆binson 360百科/ James C. Robinson 。

• 作者 Kenneth H. Blanchard                       /            Dana Gaines Robinson 
• ISBN 9780060503000
• 页数 160
• 定价 148.00元
• 出版社 William Morrow

　　内容介绍

　　Through business classics like The One Minute Manager a菜nd Raving Fans, bestselling author Ken Blanchard has become a nationally recognized business guru, presenting revolutionary new approaches to management, leadership, customer service, and more. 来自Now Blanch尼降安异蛋触美ard teams up with Dana and Jim Robinson to tackle the crucial issue of hu360百科man performance i来微势月台王皮苏四n Zap the Gaps!, an entertaining busines钢免里音米着为由种五京s parable that combines 白道训研准容燃刻派叫钱Blanchard's st值距决鸡orytelling talents with the Robinsons' pioneering problem-solving approach. Managers at all levels within organizations often see a problem and jump to a solut包灯讨运认精ion. Many times the solution does not solve the problem, however, because the manager did not uncover the root cause. Blanchard and his c易门感判用蒸oauthors are here to teach you how to avoid this often-destructive pitfall. In Zap the Gaps!, Bill Ambers, the direct县血圆or of customer service in a high-tech firm, encounters a business probl训em: His cal酒们居屋垂的操望卷l center is not making its numbers. With the help of Mi料列chael St. Vincent, gardener and legendary head of Saint's Nurseries and Landscaping, he learns to systematically dig to the root of the pr二免岩什顶紧班去oblem, dis运钢病就完养稳话乎要covering along the way both the GAPS approach to performance improvement and a tool called the Gap Zapper. With its 承电哥红装节engaging story l营除空可率苗ine, vivid examples, and reader-friend饭重ly approach, Zap the Gaps! is a must read for anyone seeking to identi止否华儿观声答省川导fy and correct the factors that negatively impact performance -- so that the ultimate impact is both meaningful and measurable.